Shipping fee for orders over £49:

Free

Shipping fee for orders under £49:

£4.99

Delivery time:

We aim to dispatch orders within 1 business day and you can expect your order will be delivered within 2-4 working days from dispatch.

If the item is undamaged, completely unopened and unused in the
original wrapping exactly as received, then you may return the item as
unwanted for 14 days from the date you receive it.

Please allow up to 7 days after receipt of your return for the refund to be processed.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

To Return an item please contact us using the Contact Us form.

This policy does not affect your statutory rights.

Cancellation

You can cancel an order anytime up untill the orders been dispatched.

Please use the Contact Us form as soon as possible if you wish to cancel your order.

Changing your Order

Unfortunately we are unable to amend order already place. Please request to cancel the order and make a new order.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within
30 days of receiving the order. We will then offer a suitable resolution
at no cost to yourself. We do reserve the right to refuse complaints,
or levy suitable charges for issues raised after this period.

Lost

On some occasions the courier may fail to deliver your item on time, if
this happens please contact us and we will contact our courier to find
out where your item is. If your item has been lost in the post, we will provide you with a refund for your item or replacement
item. we cannot be held responsible if the courier is delayed.

When is the money taken for my pre-order?

All payments are taken at the point of order, and not when the pre-order item is released.

I have made a mistake with my address, can I change it?

Please contact us as soon as
possible to request a change in address and we will do our best to fix this before the item is dispatched.

Does a Pre-order guarantee me the item on release date?

Pre-ordering an item means that you have secured a copy of that item. It is a good way of protecting yourself from any short supply issues or high demand items selling out on the day of release.